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Crypto Payment – FAQs

To pay using cryptocurrency, select “Cryptocurrency” as your payment option at checkout.

You will be redirected to a secure payment page where you can:

  • Choose your preferred cryptocurrency.
  • Complete the transaction by sending the exact amount shown.

We currently accept multiple cryptocurrencies, including popular options — such as:

  • USDC
  • USDT
  • BTC
  • ETH
  • PYUSD
  • EURC

The complete and latest list will be displayed on the payment page at the time of checkout.

Yes. Cryptocurrency payments are processed through a secure, industry-grade payment infrastructure that follows strict security standards. Transactions are encrypted, monitored, and validated on the blockchain — ensuring a safe and transparent payment experience.

Our payment policy follows a strict Exact Amount acceptance rule. This means the amount you send must exactly match the amount shown on the payment page. Payments that are short or in excess are not accepted as final.

If you make a Short Payment (or Underpayment):

  • You will see a pop-up notification informing you that the payment is short.
  • You will also receive an email notification requesting you to make a top-up for the remaining amount.
  • Your payment will remain in a “Short Payment” status until resolved.

You have 24 hours from the time of payment to make the required top-up. This time limit is part of our payment acceptance criteria.

If the Short Payment is not completed within 24 hours, the transaction will be cancelled, and the paid amount will be refunded to the original payer automatically.

No. Under our “NoUnderOver” account setting, even a payment that is $1 short will not be accepted as a completed transaction and will follow the Short Payment workflow.

NoUnderOver is a payment policy setting where:

  • Only the exact amount is accepted.
  • Short Payments require a top-up within 24 hours.
  • Excess amounts (Overpayments) are refunded automatically.

This ensures accuracy, transparency, and fair processing for all users.

If you send an Excess Amount (or Overpayment):

  • The extra amount will not be accepted.
  • The extra amount will be refunded to the payer automatically.

Only the exact payable amount is considered valid.

Refunds are initiated automatically once the payment status is confirmed as “refundable” (for example, unresolved Short Payments or Excess Amounts). The time taken for the refund to reflect depends on the blockchain network and wallet provider used.

If a payment fails midway or is not confirmed on the blockchain:

  • The transaction will not be marked as successful.
  • No order confirmation will be generated.

Any confirmed amount (if applicable) will follow the refund process as per policy.

Yes. Part payment is supported. You may complete a portion of the payment using cryptocurrency and pay the remaining balance using a card, as instructed during checkout or via the payment notification email.

Yes. You will receive:

  • Pop-up notifications during the payment process
  • Email notifications to a registered account for Short Payments, top-up requests, confirmations, and refunds

This ensures you are informed at every stage of the payment workflow.

If you experience any issues or have questions regarding cryptocurrency payments, refunds, or top-ups, please contact our support team with your payment reference details for quick assistance.