Refund Policy

Last Updated: 8 January 2026

This Refund & Cancellation Policy applies to all bullion products sold under the Singapore Gold brand (“Singapore Gold”), which is owned and operated by Clasic Bullion Jewellery Pte. Ltd. (“the Company”), incorporated in the Republic of Singapore.​

By placing an order with Singapore Gold, customers acknowledge and agree to the terms set out in this policy.

All products sold by Singapore Gold, including gold, silver, platinum and palladium bars and coins are investment-grade precious metals. Prices fluctuate continuously based on the dynamic international precious metals markets.

An order is considered placed and the price fixed, when the customer successfully completes a purchase through:​

• The Singapore Gold website checkout system; or​
• The Singapore Gold in-store Point-of-Sale (POS) system.

Once an order is placed, market risk transfers immediately to the customer.

Once the price is fixed and we realise the payment made:​

• Orders cannot be cancelled​
• No refunds or returns will be permitted

This includes, but is not limited to requests due to change of mind, market price movements, or personal reasons.

Refunds are exceptional and may only be considered where:​

• The incorrect product was supplied by the Company​
• The product is proven to be counterfeit or materially not as described​
• The product has a verified manufacturing defect​
• Duplicate or erroneous charges were made by the Company

Customers must inspect products immediately upon receipt or collection. Any issues must be reported within office working hours on the same day, with acceptable videographic evidence at the time of opening the package and original documentation. Failure to do so constitutes acceptance.

Where an issue is confirmed, the Company may, at its discretion:​

• Replace the product with an equivalent item or​
• Offer a buy-back at the prevailing market price

Cash refunds are not guaranteed and will only be provided where required under Singapore
law.

Where refunds are not applicable, customers may utilise the Company’s buy-back service, subject to prevailing market prices, spreads, and fees.

Payments may be made via cryptocurrency, NETS, PayNow, cash, credit/debit cards, or credit card instalment plans.

Refunds, if approved:​

• Cryptocurrency payments are not reversible​
• Cash refunds are subject to Company discretion​
• Card and instalment refunds are subject to bank approval and timelines

Refund approval does not automatically cancel instalment obligations. Customers must liaise directly with their issuing bank.

No refunds or replacements will be accepted for products with tampered packaging, seals, assay cards, or serial numbers.

This policy is governed by the laws of the Republic of Singapore, including the Consumer Protection (Fair Trading) Act.

Email: returns@clasicbullion.com​