Last Updated: 23/07/2025
1. Who We Are
Singapore Gold is a company that sells gold and precious metals in Singapore. We are committed to protecting your personal information and keeping it safe and private.
2. What Information We Collect
Personal Details:
- Your name, address, phone number, and email
- ID documents like a passport or NRIC
- Bank account and payment information
- Records of what you buy from us
- Messages and calls between us
Website Information:
- Which pages do you visit on our website
- Your computer or phone details
- How do you use our website
- Location information
3. Why We Collect Your Information
We use your information to:
- Process your orders and send you products
- Check your identity (required by Singapore law)
- Answer your questions and help you
- Send you receipts and updates about your orders
- Keep records as required by law
- Make our services better
- Prevent fraud and keep transactions safe
4. Who We Share Your Information With
We may share your information with:
- Government agencies in Singapore (when required by law)
- Banks and payment companies (to process payments)
- Delivery companies (to ship your products)
- Our lawyers and accountants
- Police or courts (if legally required)
We never sell your personal information to other companies.
5. How We Protect Your Information
Online Security:
- We use strong encryption to protect your data
- Secure website connections for all transactions
- Regular security checks and updates
- Protected computer systems and servers
Physical Security:
- Locked offices and storage areas
- Security cameras and alarms
- Background checks for all employees
- Safe storage of paper documents
6. How Long We Keep Your Information
- Purchase records: 7 years (Singapore law requirement)
- ID documents: 5 years after you stop being our customer
- Email and phone records: 3 years
- Website usage information: 2 years
7. Your Rights
You can:
- Ask to see what information we have about you
- Ask us to fix wrong information
- Ask us to stop using your information for marketing
- Make a complaint if you’re not happy
To use these rights, email us at: privacy@singaporegold.com
8. Cookies on Our Website
Cookies are small files that help our website work better. We use them to:
- Remember your preferences
- Keep you logged in
- Understand how people use our website
- Show you relevant information
You can turn off cookies in your web browser, but some parts of our website might not work properly.
Contact us
If you have questions about privacy:
Phone: +65 63735678
Address:
Singapore Gold Jewellery Pte. Ltd.,
320 Serangoon Rd, #01-01,
Singapore – 218108.